![](\"https:\/\/brokers.medihelp.co.za\/App_Themes\/Images\/medihelp-medical-aid-in-action-logo.svg\"){kind=logo}
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Industry experience is invaluable in providing top-notch products and services to our members and Medihelp has over 100 years\u2019 experience in the medical schemes industry to draw upon.<\/p>\n
We\u2019re proud to take responsibility for managing the healthcare needs of over 200 000 lives. One of the largest medical schemes in the country, we service our large membership base from our head office in Pretoria and regional offices in Cape Town, Durban, Bloemfontein and Port Elizabeth.<\/p>\n
When you become a member of a medical scheme, you invest your money in that scheme \u2013 the last thing you want is to invest your hard-earned cash in a medical scheme which cannot provide adequate provision for the payment of claims. With consistent, sound financial performance, Medihelp proves itself time and again. Our financial soundness is marked by our solvency, our claims-paying ability and our resolve to provide value-for-money by keeping administrative costs as low as we can.<\/p>\n
Solvency<\/strong><\/p>\n Our solvency rate is well above the required 25% prescribed by the Council for Medical Schemes. In addition, our Accumulated Funds per Beneficiary is one of the highest of the top open medical schemes in South Africa.<\/p>\n Administration Costs<\/strong><\/p>\n Wouldn\u2019t you like to be part of a medical scheme where the money you invest goes to healthcare, rather than non-related costs? At Medihelp, we endevour to keep admin costs as low as possible, so that you get more healthcare cover for every rand you contribute. In fact, our administrative cost as a percentage of gross contribution is consistently below the industry average.<\/p>\n Due to our consistent, excellent financial performance, the independent ratings company Global Credit Rating has awarded Medihelp\u2019s claims-paying ability with an AA-rating \u2013 one of the highest ratings in the industry<\/p>\n To retain our membership base, we realise that we need to maintain consistency in our product offering. We do this by managing costs effectively and ensuring long-term sustainability of our medical aid benefit options through risk management initiatives.<\/p>\n We know that our success as an organisation rests on keeping our customers happy. Medihelp\u2019s organisational culture emphasises customer-centricity \u2013 that is, the customer is the centre of our focus. Our focus on customer service and satisfaction and has been rewarded with strong customer loyalty. And we\u2019ve been consistently rated amongst the best when it comes to client service, as demonstrated by Consulta\u2019s Customer Service Index survey.<\/p>\n We believe that to achieve customer satisfaction, we need to encourage employee satisfaction, as well. Medihelp currently employs 720 highly skilled \u2013 and contented \u2013personnel. But don\u2019t take our word for it \u2013 for three consecutive years, Medihelp has been rated amongst the top ten companies in the Deloitte Best Company to Work For survey.<\/p>\n \u00a0<\/p>","protected":false},"excerpt":{"rendered":" \u00a0 Who is Medihelp? Medihelp is one of the largest open medical aid schemes in South Africa. We provide quality, affordable medical aid cover to more than 216, 000 South Africans. The healthcare industry is a challenging one in which to work. As a medical aid scheme we need to strike a delicate balance between […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/profconsure.co.za\/index.php?rest_route=\/wp\/v2\/pages\/740"}],"collection":[{"href":"https:\/\/profconsure.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/profconsure.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/profconsure.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/profconsure.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=740"}],"version-history":[{"count":24,"href":"https:\/\/profconsure.co.za\/index.php?rest_route=\/wp\/v2\/pages\/740\/revisions"}],"predecessor-version":[{"id":5150,"href":"https:\/\/profconsure.co.za\/index.php?rest_route=\/wp\/v2\/pages\/740\/revisions\/5150"}],"up":[{"embeddable":true,"href":"https:\/\/profconsure.co.za\/index.php?rest_route=\/wp\/v2\/pages\/6"}],"wp:attachment":[{"href":"https:\/\/profconsure.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Our claims payment<\/span><\/h4>\n
Product offering and performance<\/strong><\/span><\/h4>\n
Customer satisfaction<\/span><\/h4>\n
Employee Satisfaction<\/span><\/h4>\n
Our service<\/span><\/h4>\n
Here\u2019s a quick overview of how we meet the needs of our customers:<\/div>\n\u00a0<\/div>\n\u00a0<\/div>\nCustomer Care<\/strong><\/div>\n– Personal customer care is available at our Pretoria Head Office or any of our regional offices in Cape Town, Bloemfontein, Durban and Port Elizabeth<\/div>\n– Our call centre is supported by 79 skilled consultants and handles over 65 000 calls from members, service providers and brokers each month<\/div>\n– Have a query or need help? Contact the Medihelp Call Centre on 086 010 0678<\/div>\n\u00a0<\/div>\n\u00a0<\/div>\nCommunication<\/strong><\/div>\nWe communicate with members in English or Afrikaans (whichever is your preference) via a host of channels:<\/div>\n– Personalised letters and emails<\/div>\n– SMSs<\/div>\n– Newsletters<\/div>\n– Summarised statements \u2013 which you can choose to have sent to you via post or email<\/div>\n– Tailor-made e-statements for the vision-impaired<\/div>\n– Free regional information sessions which you\u2019re invited to attend<\/div>\n– Our free magazine, \u00e9lan<\/div>\n– Social media platforms \u2013 check out our blog, follow us on Twitter and friend us on Facebook.<\/div>\n\u00a0<\/div>\n\u00a0<\/div>\nOur website<\/strong><\/div>\nThe Medihelp website allows us to service clients online, faster and more efficiently than ever before. Here, you can find information about our products, services and procedures. Secured websites allow members, service providers and brokers to transact online, for example to submit claims.<\/div>\n\u00a0<\/div>\n\u00a0<\/div>\nAuditing<\/strong><\/div>\nWe\u2019re serious about keeping our house in order and limiting fraud and abuse \u2013 with the help of an internal audit team and a forensic audit team.<\/div>\n\u00a0<\/div>\n\u00a0<\/div>\nCorporate clients<\/strong><\/div>\nCorporate clients are supported by a dedicated relationship consultant. We provide information through group profile reports, an e-newsletter and corporate wellness days.<\/div>\n\u00a0<\/div>\nMore information:<\/span><\/h4>\n